Help and contact

Find relevant guidance and prepare a clear description of a writing or account issue.

Updated

Start with the relevant guide

For outline and chapter questions, begin with the writing guides. For context, generation tasks and plan comparisons, read the FAQ. The public site does not currently list a verified direct support address or phone number.

Prepare a useful issue description

Record the page or task involved, approximate time, language and the steps that produced the problem. Include the task status and exact error text if available. Keep passwords, payment details and private manuscript content out of any public report.

Check before retrying

For generation problems, inspect saved output and task status before rerunning work. For billing questions, review the current plan and market at checkout. The links below lead to the relevant public explanations.